Scent Lounge FAQ
Quick answers about your Scent Lounge membership.
Membership
What is The Scent Lounge?
Symmetry Lab Parfums’ members’ club for personal buyers — collectors, gift-givers and event planners. Members buy by the box at member prices.
What does the Enthusiast plan include?
25% off 60 ml and 30% off 90 ml perfumes, a first order of at least 3 boxes, re-orders from 2 boxes, and up to 2 boxes per scent per order. Every box comes with 10 × 2 ml samples of the same scent.
How long does my membership last?
1 year, renewable if you ordered at least once during the year. If you don’t re-order within 6 months, we may review your membership.
Can I share my discount?
No. Your membership and discount are for your use only and can’t be shared or transferred. Friends are welcome to join the Lounge themselves.
Ordering and payment
How do boxes work?
Each box holds 12 bottles of one scent. You can mix different scents and sizes across your boxes.
Do prices include VAT?
Yes. All member prices include 12% VAT. Shipping is added at checkout.
How do I pay?
By bank transfer, GCash or another channel we approve. Orders ship only after full payment.
Can I use store promos with my discount?
They don’t stack — you automatically get whichever discount is higher.
Can I cancel an order?
Yes, for a full refund — but only before it ships.
Do I get samples?
Yes. Every box comes with 10 × 2 ml samples of the same scent, at the sample price. They’re added to your order automatically.
Delivery and returns
How long does delivery take?
After your order is released: Greater Manila Area 1–2 business days, Rest of Luzon 2–5, Visayas 3–5, Mindanao 4–7. These are estimates.
Something arrived damaged or wrong. What do I do?
Report it within 7 days of delivery through Report an order problem, with your unboxing video and photos. Damaged or incorrect items can be exchanged if unused and in their original packaging. For items lost or damaged in transit, we handle the courier claim.
Why do I need an unboxing video?
It shows the package condition and contents as they arrived, so we can resolve your report quickly. Start recording before you open the box.
Personal use and reselling
Can I resell what I buy?
No. Scent Lounge purchases are for personal use, collections, gifts and events only — including no listings on Shopee, Lazada, TikTok Shop or Facebook Marketplace.
I want to start selling. How?
Register your business (DTI/SEC and BIR 2303) and apply to the Reseller Program from your account. Your first reseller order must meet your new tier’s minimum (Bronze 3, Silver 10 or Gold 15 boxes).
What happens to stock I already bought?
It stays yours for personal use. It isn’t covered by reseller after-sales claims.
Privacy and your account
How is my data used?
Only for your membership and orders, in line with the Data Privacy Act of 2012. Ask to access, correct or delete it at privacy@symmetrylabparfums.com.
How do I leave the Lounge?
Tell us in writing at any time — email b2b.support@symmetrylabparfums.com.